DELL |
Dell Offers Free Takeback Of All Products
In October 2006, Dell launched the most aggressive takeback program of any US electronics company - saying they would take back any Dell branded product from consumers for free, anywhere in the world.
Previously, Dell had offered free takeback of computers only when customers purchased a new one, but this new policy requires no new purchase. It simply says that when we are done with our Dell products, they will take them back and recycle them responsibly. Dell requires consumers to mail back products, and pays for the shipping, although the mailback model is not appealing to many consumers. Dell also partners with Goodwill in many cities, offering regular drop off locations for their program.
>>See below for details on how to use Dell's takeback program.
Dell Changed from Laggard to Leader
Dell was not always the leader in product takeback. Back in 2001, the Computer TakeBack Campaign identified Dell as an industry laggard, offering no free takeback to consumers. Later they added a takeback program but charged consumers for it, and contracted for prison labor to do the disassembly. CTBC's national organizing campaign, launched in 2001, pressured Dell to drop the use of prison labor, and to finally launch a "pilot" free takeback program for consumers buying new Dells in 2004, which was in place until Dell expanded it to global free takeback for all Dell products.
>> See history of CTBC's Dell campaign.
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| Details on Dell's Takeback Program |
Recycling your old Dell
for free |
Dell now takes back all Dell brand products for FREE
Dell will now take back any Dell product for free, even if you aren’t buying a new one. You have to send it back to them, but they pay for shipping. See details below under “How to send your stuff back.” |
Recycling other company products for free when you
are buying a new Dell |
Dell takes back another company’s equipment for free when you buy a new Dell computer
You must buy your new computerfrom the home/home office part of their website. (This offer doesn’t apply to business sales.)
If you are ordering your computer on-line, you can request a free recycling kit by selecting the option called "Recycle my old system with Dell (Free)." If you order on the phone, ask your sales rep to include the recycling kit with your order. Your new PC will arrive with a Dell recycling envelope containing 2 prepaid air bills and instructions on how to pack and ship your old equipment. |
Recycling non-Dell equipment any time |
Dell has eliminated the option for consumers to send back non-Dell equipment at any time for a fee. It’s available to business customers using Dell’s asset recovery system (see below). |
How to send your stuff back to Dell
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You will need to provide your own box and packing materials. You order a Dell recycling kit on Dell’s website (or select it as part of your purchase). Dell will send you prepaid air bills and instructions for how to pack your items, and for scheduling the shipper to pick your items up at your house. To order free takeback of Dell products, you will be asked to enter the weight and am identifying code from each Dell product you want to recycle – a service tag, serial number, PPID, or Express Service Code. (Dell labels its products with these codes.) |
What does Dell take back? |
Dell will take back all Dell-branded products. For customers returning other companies’ products, Dell takes back computers, keyboards, mice, monitors, printers. |
Who can use Dell’s recycling service? |
Free takeback of Dell products is available to ANY Dell product owner (individuals, businesses, organizations, agencies, etc.). To get “free takeback with purchase” recycling, when you can send back another company’s product, you must be buying from Dell’s Home/Home Office website (not their business sites). Some “consumers” buy from Dell’s small business website, but these are not eligible for the free takeback with purchase program. |
What about business customers? |
Businesses can also use Dell’s asset recovery system to sell old equipment. Details are on their asset recovery website. |
Link for more details |
Dell Recycling Website. Go to www.dell4me.com/recycling
Link to Dell's corporate takeback policy. |
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